Department Profile

The Auburn Massachusetts Fire-Rescue Department provides Fire, Rescue and Emergency Medical Services to the Town of Auburn. A suburban community located in Worcester County, Auburn is 16.4 sq. miles and has a permanent population of 16,684. A large commercial and industrial base along with five major highways that include Routes 12, 20, 290, 395 and the Mass Turnpike make for an estimated daytime population of 30,000 people and produce approximately 5,000 emergency calls for service annually. The Town is protected from two fire stations that house 3 Engines, 1 Tower Ladder, 1 Tanker, 1 Heavy Rescue, 1 Brush Truck, 1 SCUBA Unit and 4 Ambulances. The department consists of 42 full-time members including our Administrative Assistant.

Mission Statement

We are committed to provide effective emergency services and prevention through education and employee excellence with compassion and respect.

Vision Statement

As a department it is our vision that we; Deliver a high level of service that exceeds our customers' expectations. Promote the personal and professional growth of our members. Minimize the impact of disasters through prevention efforts including inspections, code enforcement, pre-fire planning, and disaster planning. Provide education to our community in the areas of fire safety and emergency medical services. Stand ready to support and assist other public safety organizations in accomplishing their missions.

Guiding Principles

Regardless of rank we; Are honest with each other at all times. Listen to each other, even at times of disagreement. Support and protect each other through teamwork. Cooperate to solve problems in a positive manner. Attend to our customers' needs above all else. Make decisions when we comfortably feel they meet legal, ethical, logical and safety criteria.

Business Hours

Monday - Friday 8:00 AM - 4:00 PM (except major holidays)